AS MY ORDER TAKES TIME TO RESEARCH AND HANDCRAFT, HOW DO I TRACK ITS PROGRESS?
At My Lineage, we take great pride in creating your custom, handmade family heirloom. Our process involves professional research and expert craftsmanship and can take 3-4 months, which is why we want to ensure you are fully involved throughout this journey. We do so by setting you up with a personalized account on our free My Lineage app.
With just the click of a button, you can easily monitor every stage of your order, from initial creation to final delivery, read your personalized updates, and update any of your account details. This way, you also get to view and approve your family’s coat of arms before craftsmanship begins, ensuring a collaborative experience, one that you are in total control throughout.
If you have any questions during this process, you can simply message us on the app or call us at (800) 868-9405, and we will gladly help you.