FREQUENTLY ASKED QUESTIONS

By logging into your account through the My Lineage app, you can track your order status at every stage of production, monitor payment progress, and receive your tracking number once the order has shipped.

Click here to download the My Lineage app.

To update your account information, simply log in to your account through our user-friendly My Lineage app. From the ‘Account’ page, click on the ‘Update Shipping Address’ button.

Aside from updating your account information, the app allows you to:

• Track your order’s progress
• Read your personalized updates
• View your unique coat of arms
• Connect with our support team

With push notification reminders, we keep you informed for a seamless and convenient experience.

If you haven’t received your personalized updates via email, you can access them through your personal account on the free My Lineage app, available on both the App Store and Google Play.

We send all updates to the email provided when placing your order. If you’re not receiving emails, they may be directed to the wrong email folder or there might be a typo in the email address provided.

Please reach out to us at info@mylineage.com or call us toll-free at 1-800-868-9405, and we will gladly assist you.

Yes, your digitized coat of arms will be uploaded to your online account for your review with a full explanation of all its symbols and colors.

If you have any questions or concerns about the preview, please notify us immediately at info@mylineage.com or toll free at 1-800-868-9405 and we will gladly find a resolution for you.

To display your banner, unscrew the ends of the brass rod to insert the banner and the cord’s loops. Once inserted, securely screw the ends back on. If your set includes a sword, it’s customary to hang the banner from the heritage sword.

We kindly ask that all cancellations be submitted in writing (email, fax, or via the U.S. Postal Service) in accordance with our Cancellation Policy. Please notify us of your cancellation request in writing; otherwise, we will proceed with your order.

You can reach us via email at info@mylineage.com or call toll-free 1-800-868-9405, Monday through Friday, 8:30 a.m. to 5 p.m. PST, and we will be delighted to assist you.

Your remaining balance and payment progress can be viewed by logging into your account through the My Lineage app. Simply log in to your account and, from the ‘Account’ page, click on the ‘Payments Remaining’ button.

Aside from reviewing your remaining balance, the app allows you to:

• Update your account information
• Track your order’s progress
• Read your personalized updates
• View your unique coat of arms
• Connect with our support team

With push notifications, we keep you informed for a seamless and convenient experience.

If you pay in full now, your order will be processed and delivered within 6-8 weeks after the final payment has been made. This timeframe allows us to ensure the high level of customization and quality associated with our products, which are imported from Europe. Should you have any specific requirements or need expedited processing, please let us know, and we’ll do our best to accommodate your needs.

In your My Lineage account, you can view a sample picture of the package you ordered under the ‘My Orders’ page, providing an idea of how your package will look. However, as your order is custom-made, we cannot provide an exact image of the one you will receive. Nonetheless, the sample photo and your coat of arms, which will be uploaded to your My Lineage account, will offer a clear representation of your finished product.

Absolutely! We are here to serve you and will do our best to accommodate your request. If you do not see a product on the site that you have been looking for, you can always call our toll-free customer service line at 1-800-868-9405 to speak to a customer service representative who can assist you. We will gladly look into your request and do our best to make it happen.

We will gladly resize your ring within 30 days of delivery at no cost to you. After the initial 30 days, we can still have your ring resized, however, a fee may apply.

Please note that any repair work done outside of our factory will void this 30-day warranty.

A coat of arms is a symbol used as a method of identification and that arose, along with heraldry, in the 11^th and 12^th centuries. Coats of arms were once used as a way of distinguishing one knight from another on a battlefield. Their elaborate design often includes a shield, crest, helmet, motto, etc.

Coats of arms are a great way to learn more about your heritage as they are passed down through generations and carry the history of the family name with them.

The coat of arms for your family is linked to your surname. Most people with a surname that originated in Europe have a coat of arms that can be uncovered through professional research.

Uncover the answers about your background for yourself and your future generations. We will happily do all of the work to trace your heritage, and we promise you will love the results!

While both terms seem interchangeable, there is undoubtedly a difference between a family’s crest and a coat of arms.

The technical use of the heraldic term crest refers to just one component of a complete achievement. The crest rests atop the helmet, which in turn rests on the most important part of the achievement: the shield (which contains the coat of arms). Crests do not always accompany the shield, as they are not a required addition.